J.D. Power and Associates Reports

Paramus Surgical Center Recognized for Providing an Outstanding Outpatient Experience For a Fourth Consecutive Year

Paramus Surgical Center, located in Paramus, N.J., has been recognized for service excellence for a fourth consecutive year under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Paramus Surgical Center to provide “An Outstanding Outpatient Experience.”

“In achieving certification for a fourth consecutive year, Paramus Surgical Center has demonstrated its commitment to delivering high-quality service to patients,” said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. “With the high value placed on the service aspects of an outpatient visit, providing patients with a consistently positive experience is crucial.”

The service excellence distinction was determined by surveying patients who had recently received outpatient services from Paramus Surgical Center about their perceptions of their outpatient visits and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM

The telephone-based research conducted among Paramus Surgical Center patients focuses on the five key drivers of patient satisfaction with their overall outpatient experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.

Paramus Surgical Center exceeds the national benchmark study score for outpatient satisfaction and performs particularly well, compared with the national study, in speed and efficiency. The facility receives notably high ratings for the amount of time spent waiting between completing treatment and wrap-up of the visit.

The facility’s staff also performs well relative to the national study in demonstrating concern for the patients’ well-being.

Approximately 80 percent of Paramus Surgical Center patients surveyed say they intend to return to the facility if similar treatments are needed in the future. Nearly one-half of patients say they have much more trust and confidence in the facility after their most recent stay, compared with only one-fourth of patients in the benchmark study.

“For a fourth consecutive year, the confidence of the patients who have visited the center to share their experience has made this accomplishment possible,” said Judy Boehm, RN, CASC and director of nursing at Paramus Surgical Center. “On behalf of Paramus Surgical Center, I would like to acknowledge our team of medical professionals who work so diligently at setting a higher standard for our center.”

Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor’s, McGraw-Hill Education, Platts, Capital IQ, J.D. Power and Associates, McGraw-Hill Construction and Aviation Week. The Corporation has more than 280 offices in 40 countries. Sales in 2008 were $6.4 billion. Additional information is available at www.mcgraw-hill.com.