Nevahold, the company bringing customer service into the 21st Century, has launched the Customer Service Showdown Tool, yet another great addition to their service.
Nevahold helps consumers get responses to their questions and complaints on social media, a consumer just includes #nevahold in their tweets to the company and Nevahold amplifies their voice by using their advocates influence. The recently launched advocate program encourages people that are passionate about really good customer service to help others get the response they deserve. Advocates allow Nevahold to use their twitter handle to retweet once a day to support people trying to get answers using #nevahold.
The Customer Service Showdown Tool is a way to compare brands in the same industry, this helps consumers make buying decisions if customer service is important to them.
Currently the tool is limited to the airline, wireless and consumer electronics industries. A chat with Kena, the CEO of Nevahold, made it clear that they will soon be expanding into other industries as well and currently their algorithm is based on company’s response rate within the #nevahold stream on twitter.
The nevahold company comparison tool is still in beta and will be receiving updates in the coming weeks. You can create your own comparison infographic at nevahold to better arm you with the information you need next time you are making a purchase where customer service is a key factor.
Nevahold seeks to eliminate the most frustrating and time consuming part in the customer service process for consumers.
The platform allows consumers to send complaints to companies via their multiple support channels. The difference is that Nevahold blasts all companies that do not respond to complaints on time on it's social media channels.