Learning New Software for your Business
By Angela Sanders Friday, January 03 2014 @ 04:58 AM EST
The decision to buy new software and hardware for your business can be overwhelming. With the hundreds of available options, deciding on one over another is usually the task that will take the longest amount of time. By making a simple list of pros and cons, you can make a decision faster but in the end, it will be the ease of use of the software that will help you make a choice. If it can’t be used easily, you will not want to take the time to learn it, let alone use it. Some of the basic concepts of the software will be familiar but there should be clear-cut directions on using it. The seamless nature of point of sale systems POS should be integrated into your business.
Ways to help you Learn
In order to avoid a huge learning curve, there are some easy actions you can take to learn the new POS system.
1.Utilize live help- Rather than spending hours reading a manual or looking at directions in a book, try to get help from a live person. Usually a new POS system will come with free, live help during business hours. Some of the more progressive systems will have a 24/7 service and you can literally get help anytime you need advice or explanations. Don’t be too proud to ask for help as many times, a simple solution will save you time and profits.
2.Don’t set up the new system with a limited amount of time- Set aside several hours or even days to set up the system and learn the ins and outs of it. It’s not fair to have such high expectations for yourself as to think you can set it up and learn it within an hour or during a busy time of the week. Try to perform the installation and learn it during downtime throughout the business day or the week.
3.Glean advice from online assistance- If there is no live help available, try to find videos to give you a visual help. From realizing where the various buttons are to figuring out the best position for the system, a video on any applicable site can be helpful, especially if you are a visual learner. The reviews for a electronic Point of sale setup can also be helpful as they may highlight a common problem or issue that people experience.
4.Perform transactions that don’t matter- Practice is the best way to learn something new but if you have customers in a rush to be checked out, you may not have the luxury of time or the ability to make mistakes. In fact, making a mistake when a customer is in your presence can be embarrassing. Try to work ‘fake’ transactions before working it in front of the customer. Or choose a time of day that isn’t usually busy or try it out with your regular customers. Kindly explain to them that you just bought new software and if they have time, you would like them to help you use it. Most will say yes and it will be a way for you to gain respect from your customers. They will see you value their time.
5.Expect to make mistakes- Learning anything new will come with mistakes. They may not be huge mistakes or costly ones but you or your staff will make mistakes. Laughing about them and moving forward is the key to any business success. Do what you can to minimize the mistakes but a new POS system can be a challenge for anyone, even the most experienced business owners or computer savvy entrepreneurs.